Customer Service

 

Warranty Goodwill claim

 

Declaration of delivery

 

Committed to supporting you

Please do not hesitate to contact us for any enquiries regarding your Strautmann machines.

+49 (0)5424-/802-29

 

Having the following information at hand, we will be able to help you as quickly and efficiently as possible at any time:

  • Machine number
  • Brief description of problem
  • Contact (name, company, customer number if applicable)
  • Phone number
  • E-mail address if available

Our service partners will be there at your site. Whether start-up or training - please do not hesitate to contact us.

 

In case of emergency, you can contact us even outside our business hours:

 

Strautmann Emergency-Hotline (customer service)

Phone: +49 (0)5424 / 802-192

Weekdays from 04:45 p.m. to 10:00 p.m.

Saturday and Sunday from 08:00 a.m. to 10:00 p.m.

Public holidays from 08:00 a.m. to 10:00 p.m.

 

 

Service- and sales training

Online Training

 

 

To guarantee the health of everyone and a safe procedure of the service- and sales training, our courses are currently taking place online. We ask you to read our training flyer for the exact requirements.

 

 

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Mr. Werries

D. Werries Dirk Werries
Head of After Sales Service
Tel.: +49 (0) 5424 / 802 - 220
Mail: service@strautmann.com

Mr. Schobbe

H. Schobbe Heinz Hermann Schobbe
Technical Support
Tel.: +49 (0) 5424 / 802 - 220
Mail: service@strautmann.com

Mr. Laumann

A. Laumann Alexander Laumann
Technical Support
Tel.: +49 (0) 5424 / 802 - 220
Mail: service@strautmann.com

Mr. Kleine-Niesse

I. Kleine-Niesse Ingo Kleine-Niesse
Technical Support
Tel.: +49 (0) 5424 / 802 - 220
Mail: service@strautmann.com

Mr. Schürmann

B. Schürmann Benjamin Schürmann
Technical Coach and Support
Tel.: +49 (0) 5424 / 802 - 220
Mail: service@strautmann.com