Customer Service

 

Committed to supporting you

Please do not hesitate to contact us for any enquiries regarding your Strautmann machines.

+49 (0)5424-/802-29

 

Having the following information at hand, we will be able to help you as quickly and efficiently as possible at any time:

  • Machine number
  • Brief description of problem
  • Contact (name, company, customer number if applicable)
  • Phone number
  • E-mail address if available

Our service partners will be there at your site. Whether start-up or training - please do not hesitate to contact us.

 

In case of emergency, you can contact us even outside our business hours:

 

Strautmann Emergency-Hotline (customer service)

Phone: +49 (0)5424 / 802-192

Weekdays from 04:45 p.m. to 10:00 p.m.

Saturday and Sunday from 08:00 a.m. to 10:00 p.m.

Public holidays from 08:00 a.m. to 10:00 p.m.

 

 

Service- and sales training

in our training centre

 

 

To guarantee the health of everyone and a safe procedure of the service- and sales training, we ask you to read our training flyer for the exact measures and rules.

 

 

Download Taining Offer

Mr. Werries

D. Werries Dirk Werries
Head of After Sales Service
Tel.: +49 (0) 5424 / 802 - 220
Mail: service@strautmann.com

Mr. Schobbe

H. Schobbe Heinz Hermann Schobbe
Technical Support
Tel.: +49 (0) 5424 / 802 - 220
Mail: service@strautmann.com

Mr. Laumann

A. Laumann Alexander Laumann
Technical Support
Tel.: +49 (0) 5424 / 802 - 220
Mail: service@strautmann.com

Mr. Kleine-Niesse

I. Kleine-Niesse Ingo Kleine-Niesse
Technical Support
Tel.: +49 (0) 5424 / 802 - 220
Mail: service@strautmann.com

Mr. Schürmann

B. Schürmann Benjamin Schürmann
Technical Coach and Support
Tel.: +49 (0) 5424 / 802 - 220
Mail: service@strautmann.com